Privacy policy

At ZenBonsai Garden, we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you interact with our website or make a purchase. By using our services, you agree to the terms of this policy.

1. Information We Collect

  • Personal Information: When you place an order or register on our site, we collect personal information such as your name, email address, shipping address, and payment details. This information is necessary for processing orders and providing customer support.
  • Non-Personal Information: We also collect non-identifiable information such as your IP address, browser type, and browsing activity on our website. This helps us improve our services and tailor your experience.
  • Cookies: We use cookies to track your activity on our site. Cookies are small data files stored on your device that allow us to recognize you on future visits, offer personalized experiences, and improve site functionality.

2. How We Use Your Information

  • Order Processing: Your personal information is primarily used to fulfill and deliver your order, as well as to communicate with you about the status of your purchase.
  • Customer Service: We use your information to provide support, handle returns or exchanges, and respond to inquiries.
  • Marketing: If you opt-in, we may send you promotional emails or newsletters with updates on new products, discounts, or special offers. You can unsubscribe from these communications at any time.
  • Site Improvement: Non-personal data collected through cookies and analytics tools is used to enhance our website performance, user experience, and product offerings.

3. Information Sharing and Security

  • Third-Party Services: We may share your information with trusted third-party services such as payment processors, shipping partners, and IT service providers who assist in operating our business. These parties are obligated to protect your data and use it only for the purposes outlined in our policy.
  • Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your payment details are encrypted using Secure Socket Layer (SSL) technology.
  • Legal Requirements: We may disclose your personal information if required to do so by law, or if you violate our Terms and Conditions.

4. Your Rights

You have the right to access, update, or request the deletion of your personal data. If you wish to exercise these rights or have any concerns about your privacy, please contact us at support@zenbonsaigarden.com.