Sales policy

Our Sales Policy ensures transparency and fairness in all transactions at ZenBonsai Garden. Please read the terms below carefully, as they govern the sale of products on our website.

1. Product Availability

  • Inventory: All items listed on our website are subject to availability. While we strive to keep our inventory up-to-date, occasionally, items may be out of stock. In such cases, we will notify you promptly and offer alternative options, such as a different bonsai or a full refund.
  • Custom Orders: Custom bonsai designs and arrangements are available upon request. These are made-to-order and may require additional processing time. Custom orders cannot be returned or refunded unless they arrive damaged.

2. Pricing and Payment

  • Pricing: All prices listed on the website are in USD and are subject to change without prior notice. We reserve the right to correct any pricing errors that may occur.
  • Discounts and Promotions: Discount codes and promotional offers are applicable only at the time of purchase and cannot be combined with other offers unless explicitly stated. Ensure that discount codes are applied at checkout.
  • Payment: We accept all major credit cards, debit cards, and PayPal for online purchases. Payments are processed securely, and we do not store your payment details.

3. Shipping and Delivery

  • Shipping Options: We offer both standard and expedited shipping options. Delivery times vary depending on your location and the shipping method you choose. Shipping rates are calculated at checkout based on the weight and destination of your order.
  • Processing Time: Orders are typically processed within 1-3 business days. Custom orders may require additional time, which will be communicated during the ordering process.
  • Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the delivery progress.

4. Order Cancellations

  • Before Shipping: You may cancel your order if it has not yet been shipped. To request a cancellation, contact us at [email protected] immediately.
  • After Shipping: If your order has already been shipped, it cannot be canceled. However, you may initiate a return following our Refund and Returns Policy once you receive the item.

For more information on our sales policies, feel free to contact us.